How to enable Camera Permission

Guide on how to re-enable camera permission after denying it in the browser

To take photos, both device (OS permission) and browser (site permission) must be allowed. If you select “Don’t Allow (Deny)” once, the browser cannot show the permission request popup again. Please follow the instructions below to re-enable permissions, then refresh the page.

Important Notice

• If shooting doesn’t work in the app/browser, please check both iPhone(iOS) / Android instructions below.
• After changing settings, you may need to fully close the app → restart or refresh the browser.

iOS / iPhone / iPad

How to Re-enable Camera Permission on iPhone

1) Allow Website Camera Permission in Safari

1. Open the current page in Safari

   Open the current page (service page) in Safari.

2. Tap the AA icon

   Tap the 「AA」 icon on the left side of the address bar.

3. Select Website Settings

   Select 「Website Settings」.

4. Allow camera permission

   Change the 「Camera」 option to 「Allow」.

5. Refresh the page

   Refresh the page and try shooting again.

2) Check Safari Camera Permission in iOS Settings

1. Open the Settings app

   Open the 「Settings」 app on iPhone.

2. Select Safari

   Scroll down and select 「Safari」.

3. Change camera permission

   Find the 「Camera」 option and change it to 「Allow」 or 「Ask」.

4. Restart Safari

   Close Safari completely, restart it, and revisit the page.

3) (For App Use) Allow iOS App Camera Permission

1. Go to Privacy & Security

   Go to 「Settings」 → 「Privacy & Security」.

2. Select Camera

   Select 「Camera」.

3. Allow app permission

   Find your app name in the app list and turn the toggle ON.

4. Restart the app

   Fully close the app, then restart it and try shooting.

Even when using an in-app browser (WebView), shooting is not possible if iOS app camera permission is turned off.

Please Check After Changing Settings

1. Refresh the page

   After allowing all permissions using the methods above, please refresh the page (F5 or pull to refresh).

2. Fully close app and restart

   If you’re using an app, please fully close it from the recent apps list and restart.

3. Try another browser

   If problems persist, try again in another browser (other than Chrome / Safari) or contact customer support.

This guide page is designed to supplement the technical limitation where browsers cannot re-request camera permission after it has been denied once. Please follow the steps above in order to use the service.