Rejected

This event is triggered when a KYC submission is rejected. Rejection can occur due to automated verification failures, manual review results, or other policy-related reasons. This event allows you to immediately identify the reasons for the KYC rejection and take necessary actions, such as providing feedback to the user or requesting additional information.

The projection API can exclude full_name, gender, etc.

For details, refer to this link.

rejected-webhook-sample.json

{
    "webhook_trigger": "rejected",
    "kyc_result": {
        "status": "string",
        "comment": "string",
        "updated_at": "string",
        "commentCode": "string"
    },
    "submission_id": "string",
    "duplicated_information": "string",
    "applicant_id": "string",
    "email": "string",
    "cf": {
        "cf1": "string",
        "cf2": "string",
        "cf3": "string"
    },
    "userid": "string",
    "tokenId": "string",
    "ipAddress": "string"
}

webhook_trigger · string

Webhook event type - rejected indicates that the KYC has been automatically rejected or rejected after being in a pending state.

kyc_result · object

An object containing the results of the KYC submission

Show properties

status · string

The result of the KYC review. Possible values: approved or rejected.

comment · string

Description of the rejection reason. -> Comments from Rejected Codes and Comments

updated_at · string

The UTC time (ISO 8601 format) when the KYC status was last updated.

commentCode · string

A unique code representing the rejection reason. -> Code from Rejected Codes and Comments

submission_id · string

A unique identifier for each KYC submission.

duplicated_information · string

A unique ID is generated based on name, date of birth, gender, and nationality for duplicate checks. (*Always generated when all four criteria are provided.)

applicant_id · string

A unique identifier assigned to identify duplicate submissions, provided only when the KYC status is approved.

email · string

The email address of the KYC submitter.

cf · object

An object containing custom field (cf1, cf2, cf3) data

Show properties

cf1 · string

Value of custom field 1.

cf2 · string

Value of custom field 2.

cf3 · string

Value of custom field 3.

userid · string

A unique identifier for the KYC submitter as defined by the customer.

tokenId · string

The token ID used for submissions in private mode via live forms.

ipAddress · string

The IP address of the submitter.